"PackBase provides us with a swift and reliable stock management and returns service. With increasing volumes then our in house stock management and returns service became a bottleneck and caused a high number of complaints from our customers but after outsourcing it to PackBase it just works and the customer complaints are now a thing of the past." 

Mattias - Customer for 4 months


“PackBase provide exceptional customer service and support for our Sales and Marketing departments. They are consistently professional, friendly, polite, reliable and always deliver on time.

Punctuality never suffers even when given a few hours notice. Deliveries are always handled with great care and efficiency and they are always thinking about what the most cost effective method would be for each delivery. This fosters a culture of trust between us which cannot be underestimated and keeps the relationship very strong between the two parties.“ 

Jane – Customer for 3 years


"PackBase have been with me through thick and thin, and will remain to be. Honest, reliable, courteous, understanding, flexible and helpful. A pleasure to do business with, thanks.” 

Chris – Customer for 3 years


“I have been using PackBase for all my warehousing, picking and shipping for the last two and a half years and am happy to recommend them.

I have a medium sized internet business with sales around £6.5m. PackBase took over when I had a crisis with Fulfilment by Amazon. Amazon were just too big and there was never anyone to talk to when there was a problem.

PackBase literally came to the rescue. They took delivery of a shipment overnight and were shipping within days. Our eCommerce system is now integrated with theirs.  They have proved themselves to be very flexible and capable. For instance – receiving a large delayed batch of production on 17th December – and shipping in time for Christmas. Or stopping a batch of fraudulent orders just as they were being put on the couriers van. Great for my peace of mind." 

​Martin – Customer since 2021