Inbound Call Handling

At PackBase we realise that no two businesses are the same, which is why our Inbound Call Handling service is individually tailored to each client. Dedicated phone lines can be issued with trained support staff to handle customer queries.

Contact Our Fulfilment Team

Cost effective customer support

Call handling is a fantastic solution for when you don't want the cost or commitment of either hiring new staff or even creating your own in-house department to fit the job. Contact our experienced team at PackBase to see how we can help you today!

One of our favourite services is customer care. It is so important to us that our customers feel cared for. You know how important your customers are to you? Well, PackBase feel exactly the same way.

As a result we have developed a customer care support structure to help you deal with the everyday calls and emails for queries such as delivery times and if the customer asks if you have received their order. PackBase Fulfilment firmly believes keeping a good communication line open with your customers is essential.  

If you're looking for a more integrated service, PackBase can manage your;

1.   CRM
2.   Inbound Sales Calls 
3.   Repairs or Product Returns as applicable
4.   Inbound Customer Calls – queries, complaints etc.
5.   Inbound emails and website contact forms
6.   Outbound Calls - follow up, repair, queries if not able to respond on first call, refunds and ad hoc situations i.e. payments, order placement to suppliers.

Our Inbound Call Handling team can provide you with a dedicated number and all telephone calls are answered as your company.  All of the team are literate, competent, friendly and experienced in customer care.

To discuss your Customer Care requirement or for more information about our services, email us or use our contact form​.

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